Shipping policy

5.1 Delivery area and provider

We currently deliver throughout Kuwait using an external delivery company. Delivery is subject to the provider’s service availability, lawful operation, and access to the destination.

5.2 Delivery charges

The normal delivery charge is KWD 2. Delivery to farther regions generally costs KWD 3–5, depending on the location and delivery provider. The applicable charge will be disclosed and agreed before payment or order confirmation.

5.3 Delivery and preparation estimates

For in-stock products, orders confirmed and paid before 6:00 PM Kuwait time are normally targeted for same-day delivery. Orders confirmed after 6:00 PM are normally targeted for delivery on the following day.

These are estimates, not guarantees, and depend on stock confirmation, accurate customer information, payment approval, order volume, delivery capacity, traffic, weather, public holidays, and destination access.

Custom-print production normally takes 3–14 days. Large or complex projects may take longer. The expected production time will be communicated during quotation or order confirmation. Delivery time starts after the custom item is ready and is separate from production time.

If a material delay occurs, we will notify you when reasonably possible and provide an updated estimate. Where applicable law gives you a right to cancel because of the delay, that right will be respected.

5.4 Delivery receipt and inspection

The customer must provide a complete address, active Kuwait phone number, and any access instructions. Someone able to receive the order should be available at the agreed location and time. Please inspect the package promptly and report any visible damage or missing item.

5.5 Failed delivery attempts

The original delivery charge covers up to two reasonable delivery attempts. If both attempts fail because the customer cannot be reached, is unavailable, provides incorrect information, refuses receipt without a lawful reason, or the destination cannot be accessed, the order may be held for up to 7 days while we try to arrange collection or redelivery.

A third delivery attempt requires payment of a new delivery charge. We will contact you before cancelling or otherwise resolving an uncollected order. Any refund for an undelivered order will take account of the product type, whether a custom item has entered production, costs lawfully deductible, and the customer’s mandatory rights.

5.6 Risk and title

Responsibility for the physical product transfers to the customer when it is delivered to the customer or a person the customer authorizes to receive it, subject to mandatory Kuwait law. Ownership transfers when full payment has been received.